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COVID-19 Update - 01/01/21



The Directors of Hayward Services continue to monitor the COVID-19 situation closely, implementing definitive governmental advice for us and our clients.  Please see below our latest update.  We are basing our changes on information being disseminated by Public Health England and any advice received from our Health & Safety advisors.  The additions to our safe system of works are being implemented by our Health & Safety Team.

The pandemic continues to deliver additional challenges for 2021, but please rest assured Hayward Services is working tirelessly on behalf of our employees and clients to, where reasonably practicable, provide measures to protect all.

Hayward Services began managing the impact of the pandemic as early as February 2020, in what has now resulted in three phases of operational changes. 

  • February 2020 to June 2020 - What is coronavirus and safety whilst at work.   
  • July 2020 to October 2020 - Safer return to work
  • November 2020 to December 2020 - Safety at work

We have briefly outlined the measures taken below.

Other Information - In previous client updates we have detailed the additional product (virucidal chemical) sourced for the enhanced cleaning (used in conjunction with existing antibacterial detergents).  The chemical selected by us is Selgiene Ultra (see link below) for further information:


Phase One - What is Coronavirus and safety whilst at work?

The initial processes were implemented swiftly and managed very successfully with our clients throughout the initial weeks and the first lockdown.  Details including the supporting documentation (RA 104 Managing COVID-19) have been provided, and are available to our clients via direct communication with our contract management team, Health & Safety team and via our website (personal login required)


Phase Two - Wider Safe Return to Work

We developed a generic return to work risk assessment with a site specific arrangements section as the sites began to open to greater numbers of building users.  The primary focus of the assessment was to reinforce arrangements for social distancing, personal hygiene (hand washing) the use of PPE and the site specific protocol.  The new risk assessment (RA105) will work alongside all our existing assessments and any new method statements. 

Social distancing was a priority over all else.  We are asking our contract management teams to take RA 105 and update the site specific section with our clients.  This is in order that we manage a shared workplace, reflecting client site specific arrangements, and of course to keep our employees and all others safe during our work activity.  

Phase Three - Safety at Work

We asked that our clients / contract partners continue to assist our contract management teams by providing them with any updates to their risk assessment that imply a change to the arrangements our operatives need to follow.

As throughout the pandemic, we would ask that any of our existing clients / contract partners please discuss the issues above (and any additional needs that you may have) with your Contract Manager.  Such dialogue is a critical partnership component in manging our joint response to the pandemic.

Accompanying the revised risk assessment, we have developed and provided several other Health & Safety tools to manage continued safety at work.  These include:
  • A Return to Work Checklist.  This is to assist our contract managers in completing the risk assessment and making safe arrangements at each of our sites.
  • A COVID-19 Return to Work Safely toolbox talk
  • A training register to document the training
  • A pictorial COVID-19 Return to Work Safely quick reference guide to act as a daily reminder for the for operatives
  • A Social Distancing poster as a reminder
  • A Hand Washing poster as a reminder


The pandemic has continued to challenge us all and resulted in further restrictions and a third lockdown.  We feel very confident that our site specific arrangements will ensure where reasonably practicable the safety of those affected during our work activity.  The introduction of testing centres at many of our clients’ sites means we have needed to consider updates to our site specific arrangements captured in a revised assessment (RA 108).  This assessment will work alongside our existing risk assessments, but includes the additional measures needed for the specific testing centre arrangements.

We continue to investigate additional preventative and decontamination measures that our current and future clients may wish to explore with us.  We have purchased a number of Misting / Fogging machines to facilitate decontamination cleaning of areas where a case of COVID-19 has been confirmed.  As our expertise has developed in this area, we have been able to provide this service to a number of our clients but at a much smaller additional cost than our competitors.
The information on our misting process can be found via this link - Mechanical Spray Misting (fogging)

Ongoing Operations

  • Our contract managers can provide you with our COVID-19 Policy and the most up to date site specific risk assessments on request.
  • Our existing clients can request a site specific login to access all of the site specific documents directly from our website, which will continue to be updated as required
  • All operatives are being briefed on the continuing importance of social distancing, hand washing and the appropriate use of PPE in accordance with site specific arrangements and government guidance
  • Our contract and senior management teams have remained active throughout but have been asked to reduce to essential travel only, and wherever possible to continue to work from home
  • Our Head Office continues to function for essential purposes.  Payroll, contract administration and accounts are similarly active, but again much of this activity is being completed at home wherever possible
  • All arrangements have been made for the wellbeing of staff working from home and the key workers continuing to attend sites
We hope this provides up to date information, outlines our approach and provides assurance of our commitment to our clients throughout the very difficult times ahead in 2021, for a safer place to work. 
Please contact our Health & Safety Team on 01753 533335, if you require any more detailed information.